|
|
|
|
| |
|
| |
| Q. |
How
do I make my room reservation ? |
| A. |
To
make reservations, please use our Secured Online
Reservation Form available on this website.
Please ensure that you furnished all the required
information as specified on the Reservation
Form. |
| Q. |
When
I submit my reservation form, where does my request
go? |
| A. |
It
will go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond to my reservation
request? |
| A. |
Within
24 hours and not later than 36 hours. If you
do not receive your respond with 36 hours, please
e-mail back to us at maxcarry@tm.net.my |
| Q. |
I
don't have 24 hours to wait for confirmation.
What can I do? |
| A. |
|
| Q. |
What
happen if after 36 hours we do not receive any
respond from you? |
| A. |
As
you are aware this booking is via online and
there are many possible factor that your reservation
does not reached us may be due to server’s error
or due to some other technical problem. Please
e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How
do I know my reservation is confirmed? |
| A. |
When
you received our acknowledgement via the e-mail
or fax within 24 hours and not later than 36
hours. Reservations are deemed secured if guaranteed
with credit card or a prepaid Cash Deposit into
the hotel's Bank Account. |
| Q. |
After
filling up and submission of my Reservation Form
how do I know if my reservation is confirmed? |
| A. |
Within
24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on the status
of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We
shall be responding back to you via e-mail.
We do not call or we do not fax to you unless
requested to do so. Please ensure that you furnish
to us an accurate e-mail address/es. |
| Q. |
We
seem to unable to locate your telephone number
on this website ? |
| A. |
This
website and the rates displayed on this website
are specially formulated for Internet Booking
Only. Guest that calls in at the hotel shall
not be entitled to our Internet Promotional
Rates. This is the reason why we do not furnish
Telephone contact. |
| Q. |
What
happens if I encounter problem with my reservation
upon checking-in? |
| A. |
It
is advisable for you to quote your confirmation
number if you were given one but if you were
not, it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If
you are given a confirmation number please quote
it during checking- in and if you do not it would
be advisable for you to print out the confirmation
letter and bring along. |
| Q. |
How
far ahead should I make the reservations? |
| A. |
At
least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
A. |
Yes
it would as most of the time we are always fully
booked. In order not to get disappointed please
make your booking as early as possible. |
| Q. |
During
the reservation I gave my credit card details
but upon checking in I decide to pay cash. Is
this possible ? |
| A. |
Yes
this is possible. We do not collect payment
online. We do not deduct from your credit until
you arrive at the hotel/resort, the credit card
details is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
| Q. |
What
are the means for us to guarantee our booking
? |
| A. |
To
guarantee your booking we would request for
your credit card details. For those without
credit card details we would instruct then to
make a cash deposit into the house’s bank account.
Please indicate in the Reservation Form that
you wish to pay by Cash. |
| Q. |
Which
would you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome
procedures of having to go to the nearest compatible
banks to make the cash deposit. To make your
reservation and confirmation process easier
and faster we would prefer Credit Card. |
| Q. |
If
we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are
the procedures ? |
| A. |
Yes
you can make your reservations via our Online
Reservation Form. The procedures would be as
follows. You are to fill up our Online Reservation
Form and please indicate to us that you are
paying by Cash. We shall give you further instruction
on how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation stages
? |
| A. |
No
we do not collect payment during the reservations
stages. During reservation stage we need your
credit card details for the main reason to guarantee
your reservation. |
| |
|
| |
|
| Cancellation
Policy |
| |
| Q. |
How
do I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would prefer
by e-mail as it is faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy and
what are the penalty if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty Charges if any,
are contained within this website either on
the Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information
within this site. |
| |
|
| |
|
| Payments
|
| |
| Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any
major credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron Card ? |
| A. |
No
we do not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number? |
| A. |
When
you fill up our Secured Online Reservation Form
to guarantee your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes,
Our Secured Online Reservation Forms are encrypted.
|
| Q. |
Why
do you need my credit card number and expiry date? |
| A. |
To
guarantee the reservation during peak period or
late arrival. |
| |
|
| |
|
| Rooms
& Rates |
| |
| Q. |
Based
on the rates offered on your website, is it possible
for us to ask for special discount ? |
| A. |
Rates
portray on this website are our Internet Promotional
Rates. It is the discounted rates meant for
Internet booking only. Only bookings made via
this website are entitled to these Internet
Rates. |
| Q. |
What
about special discounts? |
| A. |
No
discount will be given based on these Internet
Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to Airlines
Rates? |
| A. |
We
do not have rates for Airlines staffs, please
make booking through your respective airlines
for rates accorded to the respective airlines
if any. Our rates are Promotional Internet rates. |
| Q. |
We
are Malaysian Government Staff, are we entitled
to special rates ? |
| A. |
No.
Our rates are special Internet Promotional rates.
Please check with the respective department
if there are any special rates accorded to Malaysian
Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we entitled for a special rates ? |
| A. |
No.
We do not have any special rates for Government
Employees from a foreign government. |
| Q. |
What
are the check-in & checkout times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00
p.m. |
| Q. |
What
is the earliest time I can check-in into the hotel
room ? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our
normal Check-In time is 2.00pm. Our earliest
Check-In time is 12.00 noon. Early check-in
are subject to availability of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes
we have baby cot and we provide baby cot free
of charge. Please enquire at the reception upon
check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning, if
we check-in at this time, do you consider this
as 1 night? |
| A. |
Yes.
Our new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate for late
check out? |
| A. |
The
normal room rates available on the website applies. |
| Q. |
We
will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time? |
| A. |
Yes,
but you shall be charged in accordance to the
rates shown on this website. Please indicate
in your reservation form your arrival time. |
| Q. |
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish to
stay on until 3.00pm. Is this chargeable ? |
| A. |
Late
check out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms.
Please indicate in your reservation form as
we may be able to accommodate your request free-of-charge
if room are available. |
| Q. |
We
are aware that your check in time is at 2.00
pm, but we would like to check in at 10.00 am,
is this chargeable ? |
A. |
Early
Check in are usually not chargeable but is always
subject to availability of rooms. Please indicate
in your reservation form as we may be able to
accommodate your request free-of-charge if room
are available. |
| |
|
| |
|
| Location |
| |
| Q. |
What
are the directions to the Hotels? |
| A. |
Our
location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is
there a hotel shuttle service to/from the airport? |
| A. |
Yes
we do have our Airport Transfer Vehicle but
it is chargeable. Please indicate in the reservation
form that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the Public
Transport ? |
| A. |
The
public transport is obviously cheaper. |
| |
|
| |
|
| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered at your hotel ? |
| A. |
The
complete description of the hotel/resort is
available within this website. If you are unable
to locate, please e-mail to us at maxcarry@tm.net.my |
| Q. |
What
are the facilities available in the rooms? |
| A. |
The
complete description of the hotel/resort is
available within this website. If you are unable
to locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do
we need adaptors or transformers for our electrical
devices? |
| A. |
If
you are from Asians countries, adaptors or transformer
are not needed but advisable to carry with you
as some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle
system. |
| |
|
| |
|
| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the Malaysian roads and
are seat belts required? |
| A. |
Speed
limits vary on each road. The normal speed limit
on the highway is 110 km/hr. Speed limit signboards
are available for reference. Please do not exceed
the speed limit. Seat belts are required for
the driver and the front seat passengers. |
| Q. |
Do
we need a Malaysian Driving Permit to drive in
Malaysia. |
| A. |
If
you carry a valid International Driving License,
you may not require a Malaysian driving license.
However, please check with the Malaysian Road
and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the road as
in U.S.A ? |
| A. |
No.
In Malaysia we drive on the left side of the road.
|
| Q. |
How
much can I take currency back to the US tax-free? |
| A. |
Under
the Travelers Declaration regulation, permitted
currency limits are as follows : A resident
and a non-resident is permitted to carry into
and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the
amount of foreign currency notes or traveler’s
cheques carried into Malaysia by resident and
a non-resident. A resident is permitted to carry
out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding RM10,000
equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes
including traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What
is the legal drinking age? |
| A. |
18
years old. |
| Q. |
Are
there any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except
muslims are not allowed to drink in public in
the state of Kelantan and Terengganu. Most of
the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the
front counter for more info on this matter. |
| |
|
| |
|
| Travel
Document |
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please check
with our local representative, embassy, consulate
located in your respective country. The following
webpage may be able to provide to you some information
on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does
anyone in Kuala Lumpur speak English or any other
language? |
| A. |
English
is the common language used here.Our national
language is Bahasa Malaysia. Malaysians commonly
speak Bahasa Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q. |
Do
we need to change money before or upon arrival?
|
| A. |
For
your convenience, it always advisable to change
to local currencies as all transaction in Malaysia
will be in Ringgit Malaysia (RM). However, there
are moneychangers and banks nearby to do these
transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At
the moneychanger or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia as
in the US? |
| A. |
No. |
| Q. |
Are
all museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do
women have to wear hair coverings in Malaysia? |
| A. |
No.
Only in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There
is no tipping practice in Malaysia. Tipping is
at your own discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures
throughout the year. If you are coming to the
East Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and resort
along the east coast here are closed from November
to January due to the monsoon season. Please
check with us on this information. |
| Q. |
Where
can I get information about traveling around Malaysia
? |
| A. |
Please
refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia ? |
| A. |
Please
refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros, Cafes
, Delis, Restaurant, and Hawkers Centres in Malaysia
? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur
? |
| A. |
|
| Q. |
We
wish to know more about public transport to your
hotel, where do we find the said information ? |
| A. |
|
| Q. |
Where
can I find the location map of all the major island
resorts in Malaysia? |
| A. |
Please
refer to the following website for details on
location map of all the major island resorts in
Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events in Malaysia
? |
| A. |
Please
refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes in Kuala
Lumpur and in Malaysia ? |
| A. |
| | |
